How to Purchase - Consumers
Our lights are available on-line through our Web site, by phone or by fax or through one of our authorized reseller stores. If you call our toll-free number (888-841-1810) Monday - Thursday, 9AM to 4PM (Pacific Time), please have your credit card and order information ready. All prices shown on this website are in U.S. Dollars and are subject to change without notice. Sales taxes will be added for all shipments to locations within Washington State. GST will be added to all shipments bound to Canadian locations.
We also distribute our product via an extensive nationwide network of lighting showrooms, gift stores and home furnishings store. Avalanche Ranch supports this reseller network by providing a list of retail resellers on our dealer locator page. Only those dealers that are displaying at least 4 of our lights are on this list.
How to Purchase - Design Trade
Our lights are available for sale with members of the Professional Trades. In fact, architects, interior designers and building related contractors have come to respect our extensive line of Rustic-lodge and Craftsmen-style lighting, as well as our professional customer service, exceptional quality and custom light capabilities. For more information about becoming registered as a Trade Account, please go to our Trade Accounts page.
How to Purchase - Lighting Stores
If you are a lighting store, or a home furnishings or gift store that typically sells hard wired fixtures, we would be happy to set you up with wholesale pricing provided you meet certain basic conditions. Please fill out our Trade Accounts Request Form and we will get right back to you with our program. Or, if you are an XO Lights or Lights America customer, you can activate your account directly through their portal.
Order Lead Time
Except for a select list of our most popular lights under our QUICKSHIP program (see our Quickship Lights here ), all of our lights are custom made to your order, so please allow approx. 3 weeks before shipment. Even though each of our lights is made to order, our goal is to ship your order within 14 business days of our daily order cutoff. Our production schedule is set-up so that lights ordered by 2 PM(Pacific Time), are placed into production on the very next day and usually start shipping two weeks later. If you require faster order turnaround, please contact us with your requirements and we will try to accommodate a tight building schedule.
We ship our lights either from our factory in Bellingham, WA. Most lights ship via FedEx, so shipment time varies, but allow 1 week for delivery. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you.
Free Shipping to the Continental USA
For orders shipping to points within the Continental USA, we now offer free shipping. Our free shipping offer only covers the cost of standard FedEx, UPS or USPS shipping charges via a “Ground” method of shipment. When shipping to Alaska or Hawaii, there is a 15% additional charge due to the higher costs of shipping. Wholesale accounts only get free shipping when they maintain 4 light on display in their store and the shipment goes to to their retail location for customer pickup.
Shipping Charges - Canada
For Canadian orders we add 21% to the order to cover shipping costs. In addition to the cost of the light, we are required to collect the 5% GST on all Canadian shipments plus a 3% handling fee to cover Canadian brokerage fees. There are no other fees or duties that Canadian customers will have to pay on delivery. Wholesale accounts, Design Trade Accounts and Contractor Accounts do not get free shipping going to Canada and are subject to the same terms.
Returns and Exchanges
We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 90 days of shipping for either replacement, refund or credit of the purchase price, excluding freight, brokerage and tax charges. Please call us for a return authorization number prior to returning any items. All returns must be shipped back in their original or similar container. Items returned for refund must be shipped at the buyer's expense unless authorized by us. Items altered by customer may be refused. Note: Except for items returned due to shipping damage or due to a mistake we made on your order, shipping charges are not refundable on returns.