Home > Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Here are some of the most frequently asked questions:
Q. If I want to use the energy efficient, self ballasted, compact fluorescent bulbs, do I need to select the compact fluorescent option?
In most cases, no, unless you have a commercial application where local building code requires a socket that only accepts compact fluorescent bulbs.
Q. Does Avalanche Ranch make the lights or just sell them?
Each light in our line is designed exclusively by Avalanche Ranch.We manufacture about 99.4% of the lights ourselves, right here in Bellingham, Washington; two hours north of Seattle, Washington. We offer about 35,000 different lights when broken down by style, shade and finishes. About 176 of these lights, in the Craftsman Gallery line only, have a base made in China, with the artwork made here.
Q. How soon will I receive my order?
We make each light to order and it takes about 12 business days to get our lights made and shipped. Then, depending on how far away you are, it takes another 1 to 7 days to get to that location. We cut off orders each Wednesday at 3PM and start working on those lights the next day. Ship date is then 3 Fridays later. We meet our ship dates about 88% of the time, with the balance of the orders getting out no more than 1 or 2 days late. If we have the light in stock (which we try to do for our top-sellers), then those will go out right away.
Q. After we place an order, when will our credit card be charged?
Because of our short lead times and the fact that each light is made to your order, we will charge your credit card when we receive your order.
Q. Discontinued lights. We noticed that some lights have been removed from the website. Are they still available?
Unfortunately, no. We have to make room for new lights and some didn't make the cut. The website represents the current list of lights and current prices. Our current catalog is 2011 Product Catalog. Rustic lighting that is not in this catalog can be found in the New Products section of this website.
Q. We noticed a lot of the lights call for a B11 torpedo bulb. Is that readily available and why not just a standard household bulb?
Many of our designs have limited clearance for bulbs and we design them that way. The torpedo bulb is found at any store, and the clear ones tend to be brighter than regular bulbs.
Q. Is there any difference between exterior lights and lights that are suitable for wet locations?
These mean the same thing. When we refer to "exterior" lights, that means they can be used inside or outside, in a dry or damp or wet location. A wet location is one where the light will be subjected to rain or snow.