ORDERING INFORMATION
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How to Purchase - Consumers:
We distribute our product via an extensive nationwide network of lighting showrooms and other select resellers. We have over 200 lighting showrooms who are considered Premier Dealers - meaning they have some of our lights on display, have our catalogs and samples of our finishes. We encourage everyone to visit one of these resellers. You can find a reseller near you by clicking this Store Locator link.
We also recognize that for many shoppers, shopping from home provides a more comfortable setting to shop. For your convenience, we have presented the List Price for our fixtures on this website and the ability to purchase our lights directly from us, the manufactuer. Please note that all online orders will be credited to your local Premier Dealer, should one exist, once we receive the order.
How to Purchase - Professional:
Our lights are available for sale at wholesale to resellers such as Lighting Showrooms and Rustic Home Furnishings stores. In addition, in some cases we are able to establish accounts with members of the Professional Trades. In fact, architects, interior designers and building related contractors have come to respect our extensive line of Rustic-lodge and Southwest-style lighting, as well as our professional customer service, exceptional quality and quick turn around for many of their products.
For more information about becoming registered as a Trade Account, please go to our Trade Accounts page.
Website Prices:
All prices shown on this website are in U.S. Dollars and are subject to change without notice. Sales taxes will be added for all shipments to locations within Washington State. GST will be added to all shipments bound to Canadian locations.
How to Place your Order:
Our lights are available on-line through our Web site, by phone or by fax or through one of our authorized reseller stores. If you call our toll-free number (888-841-1810 x109) Monday - Thursday, 7am to 3pm (Pacific Time), please have your credit card and order information ready.
Order Lead Time:
Except for a select list of products which maintain in-stock, all of our lights are custom made to your order, so please allow approxately 2 weeks before shipment. In some cases, you can find the light you require in our overstock website, www.LodgeLighting.com.
Even though each of our lights is made to order, our goal is to ship your order within 14 business days of our daily 2pm order cutoff. Our production schedule is set-up so that lights ordered by 2pm (Pacific Time) will be placed into production on the very next day and usually start shipping within two weeks. If you require faster order turnaround, please contact us with your requirements and we will try to accommodate a tight building schedule.
Delivery Time:
Depending on the destination, we ship our lights either from our factory in Bellingham, WA or from our Canadian distribution warehouse in Delta, BC. Most lights ship via UPS, so shipment time varies, but allow 1 week for delivery. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you.
Shipping Charges - USA:
We offer FREE shipping on our light fixtures when shipped to points within the Continental US using standard UPS ground service. For accessory items (such as glass replacement), we add 18% to the order to cover shipping costs. Our free shipping offer only covers the cost of standard UPS or USPS shipping charges via a “Ground” method of shipment. When shipping to Alaska or Hawaii, there is a 3% shipping surcharge to cover the higher costs of shipping.
Shipping Charges - Canada:
We also offer FREE shipping on our light fixtures when shipped to points within Canada using standard UPS ground service. For accessory items (such as glass replacement), we add 18% to the order to cover shipping costs. In addition to the cost of the light, we are required to collect the 5% GST on all Canadian shipments plus a 3% handling fee to cover Canadian brokerage fees. There are no other fees or duties that Canadian customers will have to pay on delivery. Our free shipping offer only covers the cost of standard UPS or USPS shipping charges via a “Ground” method of shipment. Larger items not able to go UPS ground may have extra charges depending on the order size and the particular light purchased.
Return Policy - 100% Product Satisfaction:
We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 90 days of shipping for either replacement, refund or credit of the purchase price, exluding freight, brokerage and tax charges. Please contact us via email or a phone call for return authorization number and further information under our terms and conditions.
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