How to Purchase - Consumers:
We distribute our product via an extensive nationwide network of exclusive lighting showrooms, gift stores and home furnishings dealers. Avalanche Ranch supports its reseller network of Lighting Showrooms and other stores who display our products.
In addition, we are selling our lights on this website. For your convenience, we have presented the Online Price for our fixtures on this website. All prices shown on this website are in U.S. Dollars and are subject to change without notice. Sales taxes will be added for all shipments to locations within Washington State. GST will be added to all shipments bound to Canadian locations.
How to Purchase - Design Trade:
Our lights are available for sale with members of the Professional Trades. In fact, architects, interior designers and building related contractors have come to respect our extensive line of Rustic-lodge and Craftsmen-style lighting, as well as our professional customer service, exceptional quality and custom light capabilities. For more information about becoming registered as a Trade Account, please go to our Trade Accounts page.
How to Place your Order:Our lights are available on-line through our Web site, by phone or by fax or through one of our authorized reseller stores. If you call our toll-free number (888-841-1810) Monday - Friday, 9AM to 4PM (Pacific Time), please have your credit card and order information ready.
Order Lead Time:
Except for a select list of products which maintain in-stock, all of our lights are custom made to your order, so please allow approx. 3 weeks before shipment. Even though each of our lights is made to order, our goal is to ship your order within 14 business days of our daily order cutoff. Our production schedule is set-up so that lights ordered by 2 PM(Pacific Time), are placed into production on the very next day and usually start shipping two weeks later. If you require faster order turnaround, please contact us with your requirements and we will try to accommodate a tight building schedule.
Delivery Time:
Depending on the destination, we ship our lights either from our factory in Bellingham, WA or from our Canadian distribution warehouse in Delta, BC. Most lights ship via FedEx, so shipment time varies, but allow 1 week for delivery. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you.
Shipping Charges - USA:
For orders over $400, we offer FREE shipping on our light fixtures when shipped to points within the Continental US using standard UPS or FedEx ground service. For orders under $400, we add 8% to the order to cover shipping costs. Our free shipping offer only covers the cost of standard FedEx, UPS or USPS shipping charges via a “Ground” method of shipment. When shipping to Alaska or Hawaii, there is a 3% additional charge due to the higher costs of shipping.
Shipping Charges - Canada:
For Canadian orders over $400, we also offer FREE shipping on our light fixtures when shipped to points within Canada using standard UPS ground service. For orders under $400, we add 8% to the order to cover shipping costs. In addition to the cost of the light, we are required to collect the 5% GST on all Canadian shipments plus a $15 handling fee to cover Canadian brokerage fees. There are no other fees or duties that Canadian customers will have to pay on delivery. Our free shipping offer only covers the cost of standard UPS or USPS shipping charges via a “Ground” method of shipment.
Returns and Exchanges
We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 90 days of shipping for either replacement, refund or credit of the purchase price, exluding freight, brokerage and tax charges. Please call us for a return authorization number prior to returning any items. All returns must be shipped back in their original or similar container. Items returned for refund must be shipped at the buyer's expense unless authorized by us. Items altered by customer may be refused. Note: Except for items returned due to shipping damage or due to a mistake we made on your order, shipping charges are not refundable on returns.
Clearance Lights: Information
In the clearance section of our website, you will find brand-new discount rustic lights which are considered overstock inventory at low clearance prices. These rustic light fixtures are being sold at a discount for a variety of reasons: they were made for a photo session, made for our factory showroom, made by mistake, ordered by mistake, or finished by mistake, etc. Since we make everything to order, sometimes we end up with extra lights and this is the easiest way for us to sell them. Some common questions:
How is the Quality? In all cases, these are fully-functioning light fixtures with no defects. All lights are UL approved for both US and Canadian markets, which is important for safety and meeting local building code. Each light is shown with a quantity on hand, which means that this is what we have sitting on the shelf and can be shipped within a few days. In rare cases, however, we may take your order and then discover that the item is not available for shipping. In this case, we will notify you within 72 hours via email of the situation, and see how we can accommodate your needs. Because of the great deals we offer, many of our items sell out quickly and there is no guarantee that the item will ever be available again in the price or quantity shown. Thus, to avoid missing out on our overstock items, we urge you to act quickly.
Can I mix and match from the Main Products? Maybe - maybe not. We cannot guarantee that lights found in our Clearance Center will match a similar light ordered at the regular prices. This is because designs change over time, and finishes are done by hand and vary from day to day. However, when the Quantity field shows more than one light for the same Product No., all lights with this Product No. will match each other very closely. |
